Terms of service
Last updated: August 29, 2026
Overview
This website is operated under the VALESTREE brand by ESTRALL LLC.
Throughout this website, the terms “we,” “us,” “our,” and “VALESTREE” refer to VALESTREE and, where applicable, ESTRALL LLC as the legal operator of the store.
VALESTREE provides this website, including the information, products, tools and services available through it (collectively, the “Services”), subject to your acceptance of these Terms of Service and the policies referenced on our website.
By visiting our website, placing an order, or otherwise using our Services, you agree to these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our Services.
Nothing in these Terms is intended to exclude, restrict or override any rights you may have under applicable consumer law.
1. Online Store Terms
By using our Services, you confirm that you are legally capable of entering into a binding agreement or that you are using the Services with the appropriate permission of a parent or legal guardian where required.
You may not use our website, products or Services for any unlawful or unauthorised purpose.
You must not use our Services in a way that violates applicable laws or regulations.
2. General Conditions
We reserve the right to refuse or restrict access to our Services where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity or violation of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our Services without our prior written permission, except where permitted by applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device, screen and display settings.
Minor variations may also occur where they do not materially change the nature or functionality of the product.
If a product you receive is faulty, damaged, incorrect or materially different from its description, please contact us at support@valestree.com.
Your statutory consumer rights are not affected.
4. Prices
Product prices are displayed on our website and may be changed from time to time.
The price applicable to your purchase will generally be the price displayed when you submit your order, subject to correction of obvious pricing errors as permitted by applicable law.
Any applicable shipping charges will be clearly communicated before you complete your purchase.
5. Orders
Submitting an order does not necessarily mean that we have accepted it.
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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A product is unavailable
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Payment cannot be authorised
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The information provided is incomplete or incorrect
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We reasonably suspect fraud or unauthorised activity
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An obvious pricing or product-information error has occurred
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We cannot fulfil the order for another legitimate reason
If we cancel an order after payment has been collected, we will provide an appropriate refund.
6. Billing and Account Information
You agree to provide accurate, current and complete information when placing an order or creating an account.
This includes your:
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Name
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Billing information
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Shipping address
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Email address
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Telephone number, where requested
You are responsible for ensuring that the information you provide is correct so that we can process and deliver your order.
7. Payment
Available payment methods are displayed during checkout.
Payments may be processed by Shopify and/or third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We do not guarantee that every payment method will be available for every customer, transaction or location.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery dates and times displayed on our website are estimates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, public holidays or other logistical disruptions.
Please refer to our Shipping Policy for complete information regarding processing times, delivery estimates, shipping costs and tracking.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Returns & Refunds Policy.
We currently provide a 30-day return period, subject to the conditions and exceptions stated in that policy.
Nothing in our Returns & Refunds Policy or these Terms limits any statutory rights you may have regarding faulty, damaged, misdescribed or otherwise non-conforming goods.
10. UK Consumer Cancellation Rights
UK consumers purchasing eligible goods online may have statutory cancellation rights under applicable consumer law.
For eligible purchases, you generally have 14 days after receiving your goods to notify us that you wish to cancel, subject to applicable exceptions.
After notifying us, you generally have a further 14 days to return the goods.
Our voluntary 30-day returns policy may provide additional time beyond these statutory rights, subject to the conditions described in our Returns & Refunds Policy.
Nothing in these Terms limits your statutory consumer rights.
11. Optional and Third-Party Tools
We may provide access to tools, applications or services supplied by third parties.
Third-party services may be subject to their own terms, conditions and privacy policies.
Where appropriate, you should review the relevant third-party terms before using those services.
12. Third-Party Links
Our website may contain links to third-party websites or services that we do not own or control.
We are not responsible for the content, accuracy, availability, privacy practices or services of independent third-party websites.
Accessing a third-party website is at your discretion, and we recommend reviewing its applicable policies and terms.
13. Reviews, Comments and Submissions
If you submit a product review, comment, suggestion, photograph or other content to us, you confirm that you have the right to provide that content.
You must not submit content that:
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Violates another person's intellectual property or privacy rights
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Contains unlawful, abusive or defamatory material
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Contains malicious software or harmful code
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Is fraudulent, misleading or deceptive
We may remove content from our website where reasonably necessary, including where it violates these Terms or applicable law.
14. Personal Information
Our collection and processing of personal information is governed by our Privacy Policy.
Please review our Privacy Policy to understand what information we collect and how it may be used, stored and disclosed.
15. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, promotions, shipping, pricing or other information.
We may correct errors and update information where reasonably necessary.
Where an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer law.
16. Prohibited Uses
You may not use our website or Services:
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For unlawful or fraudulent purposes
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To violate applicable laws or regulations
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To infringe intellectual property rights
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To harass, abuse or harm another person
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To submit false or misleading information
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To transmit viruses, malware or other harmful code
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To interfere with the security or operation of our website
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To collect personal information about others unlawfully
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To attempt unauthorised access to our systems
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To engage in fraudulent transactions or payment activity
We may suspend or terminate access to our Services where these Terms are materially violated.
17. Intellectual Property
Unless otherwise stated, content available on our website, including our branding, text, graphics and original website materials, is owned by or licensed to VALESTREE/ESTRALL LLC and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
Nothing in these Terms transfers ownership of our intellectual property to you.
18. Disclaimer and Limitation of Liability
We aim to provide our website and Services with reasonable care and skill.
We cannot guarantee that our website will always be uninterrupted, completely secure or free from technical errors.
To the maximum extent permitted by applicable law, we will not be responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, or limits rights and remedies that cannot legally be excluded under applicable consumer law.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website or material breach of these Terms.
Nothing in this section affects rights or protections that cannot legally be excluded.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.
The remaining provisions will continue to apply.
21. Termination
These Terms remain effective while you use our Services.
We may suspend or terminate access to our Services where you materially breach these Terms, engage in fraudulent or unlawful activity, or where suspension is otherwise reasonably necessary.
Any obligations that by their nature should continue after termination will remain applicable.
22. Entire Agreement
These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy and other applicable policies displayed on our website, form the terms governing your use of our Services.
23. Governing Law
These Terms are governed by applicable law.
Where you are a consumer, nothing in these Terms is intended to deprive you of any mandatory protections available to you under the laws that apply to your purchase or place of residence.
24. Changes to These Terms
We may update these Terms of Service from time to time for operational, legal or regulatory reasons.
The latest version will always be available on this page.
When changes are made, we will update the “Last updated” date at the top of this policy.
25. Contact Information
If you have questions about these Terms, an order, our products or our Services, please contact us:
Store: VALESTREE
Legal Operator: ESTRALL LLC
Email: support@valestree.com
UK Customer Contact Address:
40 Windmill Court
Newcastle upon Tyne
NE2 4BA
United Kingdom
Customer Service Hours:
Monday–Friday, 09:00–17:00 (UK time)
Response Time:
We aim to respond within 1–2 business days.
For business or legal enquiries, please contact us using the email address above.