Shipping policy

At VALESTREE, operated by ESTRALL LLC, we are committed to providing a clear, reliable and transparent delivery experience.

We currently offer FREE standard shipping on all orders within the United Kingdom, with no minimum purchase requirement.

Shipping Locations

This Shipping Policy applies to orders delivered within the United Kingdom.

If additional countries become available for delivery, the available shipping options and applicable charges will be displayed at checkout.

Order Processing & Delivery Times

Our estimated processing and delivery times are:

Order Cut-Off Time: 5:00 PM (UK time)

Orders placed after our cut-off time may begin processing on the next business day.

Order Handling Time: 1–3 business days
Monday to Friday, excluding UK public holidays.

Transit Time: 5–9 business days
Monday to Friday.

Estimated Total Delivery Time: 6–12 business days from the date your order is placed.

Please note that delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Shipping Costs

Standard Shipping — United Kingdom

Cost: FREE

All eligible orders delivered within the United Kingdom qualify for free standard shipping, with no minimum order value.

Any alternative or additional shipping options, where available, will be clearly displayed at checkout before payment.

There are no hidden shipping charges added after an order has been placed.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for shipment.

Orders are normally processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Carriers

Orders may be delivered using different postal or courier services depending on the destination, product and fulfilment route.

The final-mile carrier may vary from order to order.

Your available tracking information will be provided after your order has been dispatched.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number or tracking information.

You can use this information on our Track Your Order page to monitor the latest available delivery status.

Please allow some time after receiving your shipping confirmation for tracking information to become active, as carriers may require time to scan and update the shipment in their system.

Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

Carrier or postal delays
Severe weather conditions
Public holidays
High-volume shopping periods
Customs or border processing where applicable
Incorrect or incomplete delivery information
Other transportation or logistical disruptions

If your order is significantly delayed, please contact us at support@valestree.com with your order number so we can investigate.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us at support@valestree.com as soon as possible.

We will do our best to update the information before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Lost Packages

If your tracking information indicates a potential delivery problem or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will review the shipment information and, where appropriate, work with the relevant shipping provider to investigate the issue.

Where a package is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer law.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@valestree.com.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy.

Multiple Packages

In some circumstances, an order containing multiple products may be shipped in more than one package.

If this happens, packages may arrive separately and may have different tracking numbers.

You will not be charged additional shipping fees simply because we dispatch an order in multiple packages.

Questions About Your Delivery

If you have any questions about shipping, tracking or an existing order, please contact our customer service team.

Please include your order number when contacting us so we can assist you more efficiently.

Contact Information

Store: VALESTREE
Legal Operator: ESTRALL LLC
Email: support@valestree.com

UK Customer Contact Address:
40 Windmill Court
Newcastle upon Tyne
NE2 4BA
United Kingdom

Customer Service Hours:
Monday–Friday, 09:00–17:00 (UK time)

Response Time:
We aim to respond within 1–2 business days.

For business, customer service or legal enquiries, please contact us using the email address above.