FAQs

How long does delivery take?

Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes approximately 5–9 business days.

How much does shipping cost?

We offer free standard shipping within the United Kingdom.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can also use our Track Your Order page to check your delivery status.

I haven't received my tracking information. What should I do?

Tracking information may take a little time to update after dispatch. If you haven't received your tracking details, please contact us at support@valestree.com with your order number.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but orders that have already been processed or dispatched may no longer be changed or cancelled.

What is your return policy?

You can request a return within 30 days of receiving your order, subject to our Returns & Refunds Policy. Items should be unused and returned in their original condition and packaging.

What if my product arrives damaged or incorrect?

Please contact support@valestree.com as soon as possible and include your order number along with clear photos of the product and packaging. Our team will review the issue and assist you.

When will I receive my refund?

Once an approved return has been received and inspected, your refund will be processed to your original payment method. The time it takes to appear in your account depends on your bank or payment provider.

What payment methods do you accept?

Available payment methods are displayed securely at checkout. The exact options may vary depending on your location and payment provider.

How can I contact VALESTREE?

For questions about products, orders, shipping or returns, contact us at:

Email: support@valestree.com
Address: 40 Windmill Court, Newcastle upon Tyne, NE2 4BA, United Kingdom

Customer Service: Monday–Friday, 9:00 AM–5:00 PM.